What you move
Building a brand-new team from the ground up: structures, standards and ways of working are yours to define
Leading a team of up to six coaches (currently two) and developing each of them deliberately
Owning quality assurance, training, onboarding, learning management and process optimisations for Customer Service 2nd Level
Turning quality-check findings into concrete learning needs – and into training content that actually sticks
Staying close to day-to-day operations, building strong stakeholder relationships and pushing the area forward
What you will bring
1-3 Jahre
Berufserfahrung im Bereich Führung und Qualitätsmanagement
No qualifications/further training required
English (Business fluent)
German (Advantageous)
Strong communication with stakeholders at every level, paired with a proof of concept for growing teams and holding them together
Fact-based problem solving: calm, structured, and deliberately involving others to reach solutions that last
Living our values where it counts – in conflicts, decisions and feedback conversations
A willingness to challenge «how things have always been done» and propose more efficient, automated, or effective solutions
Using creativity and initiative to solve problems and achieve goals
The benefits we offer
Flexible working hours
Flexible workplace / working from home
Maternity/paternity leave
Employee offers
Holidays
Initial and continuing vocation training
Personal responsibility & freedom
Room to manoeuvre and decision-making
Values, not empty words
Cooperative, innovative, piratesque, responsible, ambitious – these five values are what we practice and preach.
Courageous thinking
We encourage everyone to think on their feet, and love it when they come up with bold or edgy ideas.
Uncomplicated approach
Simplicity is at our core. We avoid the unnecessary and focus on what really matters – from overcoming challenges to celebrating our shared successes.
Flexibility and freedom (Office Jobs)
We offer working-from-home options, up to 8 weeks of workation, and every position is possible with an 80% workload.
Rapid growth
With us, growth is a continuous journey. We also support you with EDU Points (CHF 2,000 for employees in Switzerland, EUR 1,600 for employees in Germany, and EUR 700 for our Serbian employees) for your professional development, so there’s no risk of you getting stuck in a rut.
More Benefits Serbia
Enjoy discounted employee rates in our shops, paid paternity leave, private health insurance, Fitpass membership, a 13th-month salary, various company events throughout the year and much more.
Application and contact details
Anna Redka
Information for recruitment agencies
Only direct applications will be considered for this position.